Yes! As a made-to-order brand, we’re really excited about being able to help you achieve the right fit.

If you would like to do this, please note that there will be an additional charge. You can select ‘Custom’ on the product page. Our team will get in touch with you shortly after you place your order.

We use Royal Mail for orders placed within the UK. We use DHL for international orders.

United Kingdom

FREE Express Shipping on all UK orders via Royal Mail/DHL.

Standard Shipping (1-2 working days once dispatched)

Europe

Express delivery via DHL (1-2 working days once dispatched) £15

USA

Express delivery via DHL (2-3 working days once dispatched) £25

International

Express delivery via DHL (2-6 working days once dispatched) £25 to £35

Once your order is dispatched, you will receive tracking details with your estimated arrival time.

Orders take 2-3 weeks to be made and shipped. We offer a rush order service which takes 1 week for your order to be made and shipped although this may be disabled during busy periods. Simply select this option on the checkout page.

• We accept online payments through debit and credit cards. 
• You can also pay in instalments using Klarna. For US customers, you’ll need to create a Klarna one-off payment card first to use Klarna on our website. 
• For Bespoke orders, you’ll be sent an invoice.

Sometimes you just need to swap a size or have some quick alterations made to make your outfit perfect! Here’s how we can help:

UK EXCHANGES (standard sizes only)

If you are a UK customer, this is how you process an exchange with us:

• Email customer service to let us know that you’ll be exchanging your order and what size you’d like
• Send your order back in the original brand new condition and packaging to*:
  Bespoke RT LTD, The Pump House, 30 Seagull Lane, London, E16 1YP United Kingdom
  Please note, you are responsible for the shipping costs.
• Once we receive your order, we’ll inspect it before confirming your exchange**.
• We’ll create your new order for you within 14 days and post it back to you. Need it sooner? Please speak to the team about Rush options (info@rebeccatembo.com)

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process an exchange.

US EXCHANGES (standard sizes only)

If you are a US customer, this is how you process an exchange with us:

• Email customer service to let us know that you’d like to exchange your order and what size you’d like
• We will generate a shipment label for you to drop off at your local DHL drop-off point*. Before we send you the label, you’ll need to complete the shipping payment via the link we send you
• Once we receive your order, we’ll inspect it before confirming your exchange**.
• We’ll create your new order for you within 14 days and post it back to you. Need it sooner? Please speak to the team about Rush options (info@rebeccatembo.com)

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process an exchange.

INTERNATIONAL EXCHANGES (standard sizes only)

If you are based outside of the UK and US, this is how you process an exchange with us:

• Email customer service to let us know that you’d like to exchange your order and what size you’d like
• We will generate a shipment label for you to drop off at your local DHL drop-off point*. Before we send you the label, you’ll need to complete the shipping payment via the link we send you (pricing varies depending on your location)
• Once we receive your order, we’ll inspect it before confirming your exchange**.
• We’ll create your new order for you within 14 days and post it back to you. Need it sooner? Please speak to the team about Rush options (info@rebeccatembo.com)

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process an exchange.

ALTERATIONS (Standard, custom and bespoke orders)

We’re proud to be able to offer you an alterations services! There is a fee for alterations, and the price may vary for more complex alterations. You are responsible for shipping your garment. To begin this process, please email info@rebeccatembo.com so we can help assist you.

WE DO NOT OFFER RETURNS ON ANY SALE ITEMS

For custom sizes, bespoke pieces and select items (Ari, Ari Bridal and Bello), we do not accept returns but we do offer exchanges/alterations. Please refer to this guide for more information.

Returns policy outside of the above information:

UK returns

If you are a UK customer, this is how you process a return with us:

• Email customer service to let us know that you’ll be returning your order.
• Send your order back in the original brand new condition and packaging to*:
  Bespoke RT LTD, The Pump House, 30 Seagull Lane, London, E16 1YP United Kingdom
  Please note, you are responsible for the shipping costs.
• Once we receive your order, we’ll inspect it before confirming your refund**.
• Please allow up to 14 days for your refund to be processed.

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process a refund.

US returns

If you are a US customer, this is how you process a return with us:

• Email customer service to let us know that you’d like to return your order.
• We will generate a shipment label for you to drop off at your local DHL drop-off point*. Before we send you the label, you’ll need to complete the shipping payment via the link we send you 
• Once we receive your order, we’ll inspect it before confirming your refund**.
• Please allow up to 14 days for your refund to be processed.

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process a refund.

Please note that any Duties and Taxes paid on delivery cannot be refunded.

International returns

If you are based outside of the UK and US, this is how you process a return with us:

• Email customer service to let us know that you’d like to return your order.
• We will generate a shipment label for you to drop off at your local DHL drop-off point*. Before we send you the label, you’ll need to complete the shipping payment via the link we send you (pricing varies depending on your location)
• Once we receive your order, we’ll inspect it before confirming your refund**.
• Please allow up to 14 days for your refund to be processed.

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process a refund.

Please note that any Duties and Taxes paid on delivery cannot be refunded.

June 2024: Our returns policy for discontinued items

We understand that returns are sometimes necessary, and we strive to make the process as seamless as possible. However, as we are currently discontinuing all items on our product page, we have made an important update to our returns policy to better serve you and manage our inventory effectively.

Returns policy for discontinued items (Ari, Ari Bridal and Bello):

Returns for store credit only:

• All returns for discontinued items will now be issued as store credit only.
• This policy change ensures that you can still enjoy our range of products while helping us manage our inventory responsibly.

Eligible items:

• Only items purchased directly from our website and within the return window of 14 days from receiving your product are eligible for returns as store credit. Anything past 14 days cannot be returned for store credit.
• Custom orders remain non-returnable and non-refundable.

Return window:

• You must request a return within 14 days of receiving your order to be eligible for store credit.

Process:

• To initiate a return, please contact our customer service team [info@rebeccatembo.com] with your order number and details of the item(s) you wish to return.
• Once your return is approved, you’ll receive store credit to shop any of our new styles within 1 year of issue. 

Store credit issuance:

• Store credit will be issued in the form of a digital gift card, which will be emailed to you.
• Store credit can be used for any future purchases on our website and will expire within 1 year of issue.

Exclusions:

• Final sale items, gift cards, and any other items marked as non-returnable at the time of purchase are not eligible for returns or store credit.

We appreciate your understanding and support as we make this transition. Our goal is to continue providing you with high-quality, unique garments and an exceptional shopping experience.

For any questions or further assistance, please feel free to reach out to our customer service team at info@rebeccatembo.com.

The REBECCA TEMBO Team