FAQs
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How long will it take to receive my order?
Ready to Ship Now orders are dispatched within 1-2 working days.
Made-to-Order orders take up to 2 weeks for your order to be made and shipped.
We offer a rush order service which takes 1 week for your order to be made and shipped. Simply select this option at checkout.
You can view shipping timelines here.
Will I be charged customs?
If you are based outside of the UK, you may be subject to a potential customs charge for delivery into your destination country. You are responsible for these charges, and the amount due is calculated by your government, not REBECCA TEMBO. Once your order is dispatched, we are not responsible for potential delays or the handling of the package due to customs.
What size should I order?
You can view our size chart here.
Can I order from your collection with my personal measurements?
Sure! If you would like to do this, please note that there will be an additional charge. You can select our ‘Custom’ products on the shop page. Our team will get in touch with you shortly after you place your order with next steps.
What is your return policy?
You can view our return policy here.
What is your alterations / exchange policy?
You can view our exchange policy here.
How do I order a bespoke design from you?
To begin your bespoke process, book a consultation with Rebecca and the team here.
Have another question? Please do not hesitate to get in touch via email:
info@rebeccatembo.com