Returns
A NOTE FOR SALE ITEMS: WE DO NOT OFFER RETURNS ON ANY ITEMS PURCHASED DURING ANY SALE - EXCHANGE ONLY.
UK RETURNS
If you are a UK customer, this is how you process a return with us:
- Email customer service to let us know that you’ll be returning your order.
- Send your order back in the original brand new condition and packaging to*:
Bespoke RT LTD, The Pump House, 30 Seagull Lane, London, E16 1YP United Kingdom (Please note, you are responsible for the shipping costs.) - Once we receive your order, we’ll inspect it before confirming your refund**.
- Please allow up to 14 days for your refund to be processed.
*You have 14 days to send your order back from the date you receive it.
**If the garment shows any sign of being worn or is stained, we will not be able to process a refund.
US RETURNS
If you are a US customer, this is how you process a return with us:
- Email customer service to let us know that you’d like to return your order.
- We will generate a shipment label for you to drop off at your local drop-off point*. Before we send you the label, you’ll need to complete the shipping payment via the link we send you
- Once we receive your order, we’ll inspect it before confirming your refund**.
- Please allow up to 14 days for your refund to be processed.
*You have 14 days to send your order back from the date you receive it.
**If the garment shows any sign of being worn or is stained, we will not be able to process a refund.
Please note that any shipping, duties and taxes paid on delivery cannot be refunded.
INTERNATIONAL RETURNS
If you are based outside of the UK and US, this is how you process a return with us:
- Email customer service to let us know that you’d like to return your order.
- We will generate a shipment label for you to drop off at your local drop-off point*. Before we send you the label, you’ll need to complete the shipping payment via the link we send you (pricing varies depending on your location)
- Once we receive your order, we’ll inspect it before confirming your refund**.
- Please allow up to 14 days for your refund to be processed.
*You have 14 days to send your order back from the date you receive it.
**If the garment shows any sign of being worn or is stained, we will not be able to process a refund.
Please note that any shipping, duties and taxes paid on delivery cannot be refunded.