Update to Our Returns Policy during discontinuation

For custom sizes or bespoke pieces, we do not accept returns but we do offer exchanges/alterations. Please refer to this guide for more information.

We understand that returns are sometimes necessary, and we strive to make the process as seamless as possible. However, as we are currently discontinuing all items on our product page, we have made an important update to our returns policy to better serve you and manage our inventory effectively.

Temporary returns policy:

Returns for store credit only:

• All returns for discontinued items will now be issued as store credit only.
• This policy change ensures that you can still enjoy our range of products while helping us manage our inventory responsibly.

Eligible items:

• Only items purchased directly from our website and within the return window of 14 days from receiving your product are eligible for returns as store credit. Anything past 14 days cannot be returned for store credit.
• Custom orders remain non-returnable and non-refundable.

Return window:

• You must request a return within 14 days of receiving your order to be eligible for store credit.

Process:

• To initiate a return, please contact our customer service team [info@rebeccatembo.com] with your order number and details of the item(s) you wish to return.
• Once your return is approved, you’ll receive store credit to shop any of our new styles within 1 year of issue. 

Store credit issuance:

• Store credit will be issued in the form of a digital gift card, which will be emailed to you.
• Store credit can be used for any future purchases on our website and will expire within 1 year of issue.

Exclusions:

• Final sale items, gift cards, and any other items marked as non-returnable at the time of purchase are not eligible for returns or store credit.

We appreciate your understanding and support as we make this transition. Our goal is to continue providing you with high-quality, unique garments and an exceptional shopping experience.

For any questions or further assistance, please feel free to reach out to our customer service team at info@rebeccatembo.com.

The REBECCA TEMBO Team