Each product page outlines return eligibility. All REBECCA TEMBO designs are handcrafted to order in our London atelier; however, some products require a longer production time or specialised process, which is why they are non-returnable and considered final sale. Please review the product details carefully before placing your order.

UK RETURNS

If you are a UK customer, and your order is eligible for a return, this is how you process a return with us:

• Email customer service to let us know that you’ll be returning your order.
• Send your order back in the original brand new condition and packaging to*:
  Bespoke RT LTD, The Pump House, 30 Seagull Lane, London, E16 1YP United Kingdom (Please note, you are responsible for the shipping costs.)
• Once we receive your order, we’ll inspect it before confirming your refund**.
• Please allow up to 14 days for your refund to be processed.

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process a refund.

US RETURNS

If you are a US customer, and your order is eligible for a return, this is how you process a return with us:

• Email customer service to let us know that you’d like to return your order.
• We will generate a shipment label for you to drop off at your local drop-off point*. Before we send you the label, you’ll need to complete the shipping payment via the link we send you 
• Once we receive your order, we’ll inspect it before confirming your refund**.
• Please allow up to 14 days for your refund to be processed.

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process a refund.

Please note that any shipping, duties and taxes paid on delivery cannot be refunded.

INTERNATIONAL RETURNS

If you are based outside of the UK and US, and your order is eligible for a return, this is how you process a return with us:

• Email customer service to let us know that you’d like to return your order.
• We will generate a shipment label for you to drop off at your local drop-off point*. Before we send you the label, you’ll need to complete the shipping payment via the link we send you (pricing varies depending on your location)
• Once we receive your order, we’ll inspect it before confirming your refund**.
• Please allow up to 14 days for your refund to be processed.

*You have 14 days to send your order back from the date you receive it.

**If the garment shows any sign of being worn or is stained, we will not be able to process a refund.

Please note that any shipping, duties and taxes paid on delivery cannot be refunded.

For custom sizes and bespoke pieces, we do not accept returns but we do offer exchanges/alterations. Please refer to this guide for more information.

A NOTE FOR SALE ITEMS: WE DO NOT OFFER RETURNS ON ANY ITEMS PURCHASED DURING ANY SALE - EXCHANGE ONLY. SAMPLE SALES ARE EXCLUDED FROM RETURNS AND EXCHANGES