FAQs
How to order
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To order from our collection, we only sell our pieces online www.rebeccatembo.com. Simply add the product to your basket after selecting the appropriate options and check out.
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To order a bespoke piece, please email info@rebeccatembo.com with the following:
- Inspiration (images, links etc)
- Budget
- When the garment is needed
- Location
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Our team are available between 9am to 6pm Monday to Friday, with the exception of UK Bank Holidays.
You can contact us via email at: info@rebeccatembo.com
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Yes! On our product pages, you’ll find a range of colour options available. If you cannot find the colour you’re looking for, please do not hesitate to email us so we can see if we can source the colour: info@rebeccatembo.com
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Yes! As a made-to-order brand, we’re really excited about being able to help you achieve the right fit. On each product page, you’ll find an infographic showing you what can be customised to personalise your fit. If you’d like additional measurements taken, please contact info@rebeccatembo.com with your order number so we assist your further. Please note there is an extra fee.
Shipping and delivery
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We use Royal Mail for orders placed within the UK. We mainly use UPS for orders placed internationally, although this may vary at times.
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United Kingdom
Free Express Shipping on all UK orders
Standard Shipping (1-2 working days once shipped)
Europe
Standard Delivery (5-7 working days once shipped) £15.00
USA & Canada
Standard Delivery (5-7 working days once shipped) £20.00
Rest of the World
Standard Delivery (5-10 working days once shipped) £25.00
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Once you have placed your order and payment has been successfully authorised, we will process it within 48 hours (2 working days). Orders placed after 1pm will be processed from the following working day.
Orders take 1-2 weeks to be made and shipped. We offer a rush order service which takes 1 week for your order to be made and shipped. is available. Simply select this option on the product page.
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Yes, of course! We can deliver to a convenient address provided by you, except for PO Boxes.
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Once your order has been dispatched, you will be sent a tracking number to track your order via the courier site.
If you need any help with tracking information, please contact info@rebeccatembo.com.
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We are sorry this has happened, please get in contact as soon as possible so we can look into this to you and provide an update/solution.
Please email info@rebeccatembo.com ASAP.
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All countries outside of the UK are subject to a potential customs charge for delivery into their destination country. The buyer is responsible for these charges, the courier will not deliver until the charges are paid. We are not responsible for potential delays due to custom charges.
Payments
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- We accept online payments through debit and credit cards.
- You can also pay in instalments using Klarna. For US customers, you’ll need to create a Klarna one-off payment card first to use Klarna on our website.
- For Bespoke orders, you’ll be sent an invoice.
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Whilst viewing the items, it may show your local currency. Once payment has been processed and authorised, it will appear as GBP.
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Returns & exchanges
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Thank you so much for the support of our brand, each order is much valued and appreciated. As each piece is Made-to-Order, specifically for you, we are unable to process returns. Every piece is cut, sewn and packaged one-by-one, it's an intimate experience for our customers and makers so please bear this in mind when ordering. We do offer exchanges as explained in the next section.
To help choose the right size, please view our sizing guide here. If you are unsure of which size to choose, please contact us here. You can also include your own measurements in the 'Notes' section when checking out.
If you are not happy with the fit, we offer free alterations within 14 days of you receiving the garment. To arrange this, please contact us here.
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Should you wish to exchange, you will need to return your item(s) within 14 days in its original condition with tags attached. Our team will inspect the garment once received to confirm if we can process an exchange.
To do so, please send your order to: REBECCA TEMBO Unit 0, Thames-side Studios, Harrington Way, London, SE18 5NR. Kindly email us to let us know to expect your shipment -info@rebeccatembo.com.
Aftercare
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To find how to care for your garment, please check the care label inside or go to the product page on our website.
For further questions please contact one of our Customer Experience Specialists at info@rebeccatembo.com.
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Every item is under a 1 year warranty. Rebecca Tembo will gladly cover repair costs with the exception of wear and tear.
Please email info@rebeccatembo.com for further help with this process.
Sizing
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Our sizes range from a UK 6 to UK 18. However we offer various customisation options to fit your individual size requirements.
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Our sizes range from a UK 6 to UK 18. However we offer various customisation options to fit your individual size requirements.
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Sure! If you would like to do this, please note that there will be an additional charge. You can select ‘Custom’ on the product page. Our team will get in touch with you shortly after you place your order.